![a nimble thimble a nimble thimble](https://animblethimble.files.wordpress.com/2020/10/img_20201001_102506461.jpg)
Not a very mature owner/operator when it comes to customer service.
![a nimble thimble a nimble thimble](https://animblethimble.com/wp-content/uploads/2021/05/VLvuWCFhXIpNw4ZYstUJtAcqZqzMGQ4o832tdfJd-768x768.jpeg)
We are about 1/3 through the program and she has refused to allow us to return the merchandise and we are not allow to continue. We were members of her Block of the Month club. After my formal complaint with the BBB she miss represented the circumstance on her response and informed us that we were not welcome in her store.
![a nimble thimble a nimble thimble](https://cdn11.bigcommerce.com/s-5qg929/images/stencil/1280x1280/products/491/907/nimble_thimble_1__59664.1368741936.jpg)
The owner would not return my call or tell us when the machine was completed. Took our machine in for annual service, when they didnt have it completed by the promised time I complained and requested to speak to the owner to find out when our machine would be completed. Had a bad experience with their customer service. Guarantee, I will let anyone I know about this! Granted its only $6, but its the principle! Husband was with me and can verify all this. Then the lady said I didnt tell her anything about the machine, only what I wanted to sew, which is false. Took my receipt, along with packaging back for refund, refused to return money! No return policy! Seriously! Only two days between purchase and attempt to return. Compared it to the only needle I had, noticeable difference in head size. They recommended some Schmetz needle for denim, $5.99īought them, took one out of box tried to put them in machine, the head wouldnt fit. Went in to get some needles, told them brand, model number of machine (Singer 503A Slant-O-Matic) & what I intended to sew.